This document contains the General Terms and Conditions governing the contract which will bind you to BSURD, Mandopia Disain OÜ. When placing an order, you undertake that any and all information given is accurate and complete. By placing an order on this website you agree to these Terms and Conditions.
We reserve the right at any time, for any reason, and with immediate effect to change the information, prices, specifications, descriptions of products, delivery services on this website, the right to review and modify these Terms and Conditions at any time, and you will be bound by the terms in force at the time when you place the order.

PLACING AN ORDER
Add the products you want to the cart.
To place an order, first click on the “Proceed to checkout” link in your shopping cart.
Next, choose whether you want to place your order as a one-time order or as a registered customer (if there is such a distribution in the online store).
Fill in the required fields on the order completion page and select the appropriate shipping method for you.
To continue, accept the terms of the BSURD web store and choose your form of payment (bank transfer, payment center bank link, credit card, or Paypal).
Next, click on the “Order with an obligation to pay” link.
Fill in the fields on the data and order confirmation page carefully, as the accuracy of the information provided will depend on the prompt and smooth delivery of the products you have purchased and the subsequent resolution of disputes and claims.

PAYMENT & PRICE
All prices are in euros. Prices displayed are tax-inclusive and exclusive additional costs. Please note that customs, duties and additional taxes are the responsibility of the purchaser.

All prices are in EUR and include VAT. The postage will be added to the order and will be borne by the buyer.
When paying for the order, the Customer can choose the appropriate payment method:

  • bank transfer
  • PayPal
  • Montonio bank links (Swedbank, SEB, Luminor, LHV, Coop, Citadele, Revolut and other ) or credit card payment (Visa or MasterCard) throuh Stripe.
    The controller of personal data is Mandopia Disain OÜ, who transmits the personal data necessary for making payments to the authorized processor Montonio Finance UAB
  • Split payments (without any additional interest or contract fees)
  • financing (one application – multiple loan offers).

The customer pays 100% of the order amount to confirm the order.
Unless otherwise agreed, the sales contract shall be deemed concluded and the order shall be executed immediately after the customer has paid 100% of the amount due according to the order confirmation or prepayment invoice. Products will not be booked before the sales contract comes into force (eg when adding to the cart).

Please note that payments through Montonio will be always in euros.

SHIPPING / DELIVERY
We deliver products that are in stock worldwide with Omniva Ltd and Itella SmartPOST Ltd. Made on demand products (t-shirts, sweaters, swimwear, hats, leggings, dresses) arrive by carriers like USPS, FedEx, DPD, DHL, Latvian Postal Services or Omniva to provide our customers the fastest possible shipping. Your order will be delivered to the address You supply or the closest pick-up point to the address You have provided.
Your order will be delivered to the address you supply when placing an order at the web shop.
Items in stock are sent within 1-4 working days from order placement and after we have received the payment, on-demand products will be posted within 4-14 working days. In case ordering on-demand product you can see approximate time of arrival when filling the order form. In some cases (eg before national holidays) it may take longer than 14 working days to make the product. If you have ordered a product that is in stock and also made on-demand product they will be shipped separately with differend methods. We`ll let you know when we post the pack. Deliveries inside Estonia will take between 3-5 working days, worldwide delivery will take between 7-28 working days. BSURD will not be liable for any non-compliance or delay on the grounds of force majeure. If your order is very urgent please e-mail us at hello@bsurd.com.

SHIPPING PRICES
Shipping cost will be added to the order and calculated depending on the orders destination geographic region. In case of big quantities please contact us by hello@bsurd.com and discuss best delivery options.

Estonia Itella SmartPost 0€
Finland Itella SmartPost starting from 9€

Omniva parcel terminal in Estonia starting from 3€
Omniva parcel terminal Lithuania starting from 7€
Omniva parcel terminal in Latvia starting from 8€

Omniva post (Estonian Post):
Estonia starting from 5€
European Union starting from 8€
Other Europe countries and world regions 10€

Made on demand products are shipped for free.

RETURN POLICY / REFUNDS AND EXCHANGES
If you are not happy with your product, please let us know and we will endeavor to work something out.
For example if an item is not up to the expected quality, it can be returned within 14 days for a refund. We need an explanation and pictures to describe the imperfections. As soon as we have received the item back, we will return the cost of the item. Or if you like to exchange it for a new item, it will be shipped to you at no additional charge. Shipping costs are non-refundable.
You may only return products which are in the same condition as they were when you received these. BSURD will not make any refund nor accept the return of any products if the item has been used, is not labeled or has undergone some damage, for which reason we request you to be careful with the product until you process its return.
The purchaser must return the goods within 14 days of the submission of the declaration of withdrawal or submit evidence that they handed over the goods to the carrier within the aforementioned period.
Upon receiving the returned goods, the online store shall return to the purchaser, immediately but no later than after 14 days, all of the payments received from the purchaser based on the contract. The online store has the right to refuse to make the refund until the goods being returned are received or until the buyer has provided proof of returning the products, whichever occurs first.

LAW
Personal details of the customers are confidential and will not be discussed with third parties. This contract is subject to Estonian law.

WHOLESALE
We welcome wholesale orders from shops, so please contact us for prices and further info hello@bsurd.com

PRESS
If you are interested in high resolution photographs of the products and/or press photography for publishing – please contact us hello@bsurd.com.

CONTACT & CUSTOMER SERVICE
Please send your questions to hello@bsurd.com or give us a call +372 5147586